A. Standard Warranty Statement This Railhead Corporation (hereinafter Railhead) product has been manufactured in accordance with high quality standards and when it is used in the manner intended, it has a limited warranty against defects in material or workmanship for a period of time based on the selection and/or product type as listed below: Warranty Period: Digital Video Recorders, Solid-State Drives: 2 Year Hard Disk Drives, Cameras, Accessories, and all other equipment: 2 Year Items fixed under warranty will either have the remaining time left of the two years or an additional 90 Days, whichever is longer. Items fixed after the warranty expires, will receive a 90 Day warranty This warranty commences on the date equipment is shipped unless Railhead is responsible for the installation of the equipment; in which case this warranty commences on the date of installation acceptance. During the warranty period, at its discretion, Railhead will repair or replace without charge, any merchandise proven to be defective in material or workmanship. Repair of a defective product is contingent upon availability of replacement parts. Should Railhead be unable to obtain replacement parts, Railhead will, at its option replace the equipment with a comparable product. Instructions for obtaining repair or return service: All goods must be returned with a valid RA (Return Authorization) number. To request authorization by phone, contact Railhead toll-free technical support at: 800-235-1782 or email: RMA@railheadcorp.com Be prepared to provide the following information: Your name, company name, telephone number, email and physical shipping address Part or model number of the product Serial number and quantity of each product Description of the defect or repair requested Package your return carefully, using the original boxes and packaging material if possible. Railhead is not responsible for items damaged in transit. Label the outside of the box with the RA number obtained. Ship the package freight pre-paid to: Railhead Corporation Attn: RA #____ 224 Shore Ct, Burr Ridge IL 60527 Failure to comply with this procedure may result in a processing delay. Railhead reserves the right to refuse any package that has not been previously approved with a RA number for return Products that are found to be in-warranty will be repaired or replaced, tested, and returned (freight paid by Railhead). For out of warranty products, the repair department will contact you with an estimated cost of the repair. If a repair is approved, a purchase order or credit card payment for parts, labor and return freight is required. The product will then be repaired or replaced, tested and returned. NOTE: Even items that are under warranty may incur repair and/or replacement costs due to damage or misuse (Refer to following: LIMITATION OF WARRANTY). Charges will also be incurred if a product is returned and found to be free of defects (No Failure or Defect Found) $150. LIMITATION OF WARRANTY This warranty covers normal use and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, neglect, voltage fluctuations, lightening, water damage, (or other acts of nature), faulty installation or adjustment of controls, interfacing with non-standard or custom equipment, or improper maintenance. This warranty also does not cover normal wear and tear of equipment, including, but not limited to broken connectors, broken or scratched housings or cases, frayed wires, etc. Equipment or devices that Railhead product is connected or mounted to is not covered under warranty and Railhead is not responsible for malfunctions that might occur with the installation of such equipment. NOTE: Railhead is not responsible for the removal or installation of equipment or components regardless of cause. Except as herein expressly set forth and to the maximum extent permitted by applicable law, Railhead or any of its employees shall not, under any circumstances, be responsible for any direct, indirect, incidental or consequential damages, including, but not limited to, damage to the equipment or injury caused by contact with the equipment. Caution should be taken with any device installed in a moving vehicle that could cause damage or personal injury in the event of a collision or violent maneuvers. Railhead Video makes no other warranties, express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Removal or alteration of the serial number and or warranty stickers will void this warranty.
This Railhead Corporation (hereinafter Railhead) product has been manufactured in accordance with high quality standards and when it is used in the manner intended, it has a limited warranty against defects in material or workmanship for a period of time based on the selection and/or product type as listed below:
Warranty Period:
Digital Video Recorders, Solid-State Drives: 2 Year
Hard Disk Drives, Cameras, Accessories, and all other equipment: 2 Year
Items fixed under warranty will either have the remaining time left of the two years or an additional 90 Days, whichever is longer.
Items fixed after the warranty expires, will receive a 90 Day warranty
This warranty commences on the date equipment is shipped unless Railhead is responsible for the installation of the equipment; in which case this warranty commences on the date of installation acceptance. During the warranty period, at its discretion, Railhead will repair or replace without charge, any merchandise proven to be defective in material or workmanship. Repair of a defective product is contingent upon availability of replacement parts. Should Railhead be unable to obtain replacement parts, Railhead will, at its option replace the equipment with a comparable product.
Instructions for obtaining repair or return service:
Be prepared to provide the following information:
Railhead Corporation
Attn: RA #____
224 Shore Ct, Burr Ridge IL 60527
Failure to comply with this procedure may result in a processing delay. Railhead reserves the right to refuse any package that has not been previously approved with a RA number for return
Products that are found to be in-warranty will be repaired or replaced, tested, and returned (freight paid by Railhead). For out of warranty products, the repair department will contact you with an estimated cost of the repair. If a repair is approved, a purchase order or credit card payment for parts, labor and return freight is required. The product will then be repaired or replaced, tested and returned.
NOTE: Even items that are under warranty may incur repair and/or replacement costs due to damage or misuse (Refer to following: LIMITATION OF WARRANTY). Charges will also be incurred if a product is returned and found to be free of defects (No Failure or Defect Found) $150.
LIMITATION OF WARRANTY
This warranty covers normal use and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, neglect, voltage fluctuations, lightening, water damage, (or other acts of nature), faulty installation or adjustment of controls, interfacing with non-standard or custom equipment, or improper maintenance. This warranty also does not cover normal wear and tear of equipment, including, but not limited to broken connectors, broken or scratched housings or cases, frayed wires, etc. Equipment or devices that Railhead product is connected or mounted to is not covered under warranty and Railhead is not responsible for malfunctions that might occur with the installation of such equipment. NOTE: Railhead is not responsible for the removal or installation of equipment or components regardless of cause. Except as herein expressly set forth and to the maximum extent permitted by applicable law, Railhead or any of its employees shall not, under any circumstances, be responsible for any direct, indirect, incidental or consequential damages, including, but not limited to, damage to the equipment or injury caused by contact with the equipment. Caution should be taken with any device installed in a moving vehicle that could cause damage or personal injury in the event of a collision or violent maneuvers. Railhead Video makes no other warranties, express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Removal or alteration of the serial number and or warranty stickers will void this warranty.
